Client Procedures

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DO NOT VISIT THE STUDIO IF you or household member has a fever, common cold symptoms, COVID-19 symptoms, or a communicable illness of any kind; if you have had contact with a person who has developed symptoms of illness within three days of your last contact; if you have visited an independent facility with a community spread of COVID-19; or if you are under an isolation or quarantine order.

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Masking Policy - updated 4/26/2023

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• Masks are currently optional for all clients, therapists, and staff. 

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• KN95 masks are readily available should a client prefer that their therapist mask during their appointment. Simply alert the front desk at check-in.

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• Clients are asked to distance themselves from other clients in common areas.

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• Clients are asked to follow sanitation and hygiene standards, including hand washing and/or use of hand sanitizer prior to the beginning of massage services. 

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• Clients and therapists are discouraged from casual conversation while the doors to therapy rooms are closed. Please limit speech to confirming pressure, comfort, and/or findings.

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• No guests or companions are allowed. Only clients who have scheduled appointments may enter the studio. 

 

• No paper intakes are accepted. All new and updated health intakes must be submitted digitally in advance.

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Studio Procedures 

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• All therapists and front desk staff are required to wear clean, properly fitting masks if they have been exposed to anyone who may be sick. 

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• All therapists and front desk staff are required to rapid test to return to work if they experience any symptoms of illness, believe they may have been exposed to COVID-19, or have recently attended any large public events.

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• Appointment start times are staggered throughout the day whenever possible to limit unnecessary interaction among clients and staff as well as to allow for social distancing in common areas. 

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• A maximum of 6 therapists are scheduled in the studio at any given time. Shifts are also limited in length. Turnovers between appointments are a minimum of 30 minutes to allow for ventilation.

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• The services menu has been reduced. Facial services are no longer available for booking. Facial massage is avoided altogether unless clinically indicated.

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• Nonessential items have been removed from therapy rooms to reduce overall points of contact; all rugs have been removed to facilitate sanitation. 

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• All therapy rooms are cleaned with hospital-grade disinfectant following each appointment, including equipment, tools, surfaces, and frequent points of contact. Floors are disinfected following each appointment.

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• All therapy rooms contain air purifiers that run continuously during service. These purifiers are equipped with HEPA filters and function to consistently and quickly turn over the volume of air in the room. Additionally, a hydrogen peroxide ionizer has been installed in the HVAC unit to deliver sanitized air to the entire studio.

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• All linens are transported off-site by a professional service and cleaned in accordance with hospital-grade standards.