General Policies
Cancellations
A credit card or gift card is required to hold your appointment. Your appointment time is reserved specifically for you. To reschedule or cancel an appointment, please contact the studio with at least 24 hours' notice. A late cancellation fee is charged for any cancellation received with less than 24 hours' notice. For fees, see the pricing chart at the top of the Pricing page.
This policy also applies to appointments booked within the 24-hour cancellation window itself; it applies when an appointment must be shortened by 15 minutes or more (either due to a request by the client within 24 hours or the late arrival of the client to the appointment); and it applies if a client arrives to an appointment and services cannot be performed due to information not previously disclosed at the time of booking (e.g. gender preference, serious injury or health condition, etc.) or because a client declines to follow studio policies and/or safety procedures.
Clients agree to the studio's 24-hour cancellation policy verbally when an appointment is booked and again digitally as part of the intake process. The policy is provided online and included in two automated emails issued prior to the appointment date.
CONSECUTIVE LATE CANCELLATIONS Following two late cancellations, any subsequent appointment(s) must be prepaid in full at the time of booking; if the third appointment is late-canceled, the full value of the appointment is due.
NO-CALL/NO-SHOW In the case that a client fails to notify the studio of a late cancellation and subsequently does not show up for the appointment (i.e. the client is a "no-call/no-show") the amount due is 50% of the appointment value. Prepayment for any subsequent appointments may be required. Two consecutive NC/NS incidents result in forfeiture of the entire prepaid appointment value.
PARTIES OF 4+ Parties of four or more clients who are scheduling together are required to provide payment for all scheduled services upfront at the time of booking, excluding gratuity. Any cancellation(s) received with less than 24 hours' notice forfeit the full service deposit(s).
Refunds
Refunds for services purchased on account may be granted to the original purchaser with a min. 24 hours' notice prior to the appointment start time. All gift card sales are final and nonrefundable.
Gift Cards
Gift cards never expire. Gift cards are transferable; if you have received a gift card and wish to transfer it to another individual, please call the office and the front desk will assist you.
Please note a balance may be due for any gift card redeemed more than three months after the original purchase date in the case that studio rates have changed for the intended service(s).
Health Intakes
All clients must have a current health intake on file prior to receiving a service. If this is your first visit to Artemis or it's been over a year since you last completed an intake, please submit your information digitally ahead of time. A unique link was emailed to you at the time of booking. If you require a new link, please call or text the office at (814) 237-1820.
Punctuality
Clients should arrive at the studio a few minutes prior to their appointment start time.
Please note that therapists are only permitted to work up to 5 minutes past your scheduled appointment end time. If you are substantially late, your service may be shortened in order to adhere to the studio schedule; the full amount for the service is still due.
Professionalism
In accordance with Board prescribed professional ethics and standards of conduct for licensed massage therapists, draping is required during all appointments.
At the start of an appointment, the therapist exits the room and the client disrobes in privacy to their comfort level. Clients may only disrobe after the therapist has exited the room.
Prior to the therapist re-entering the room, the client is required to fully cover the genitals, gluteal cleft, and female breast area with the sheet provided. At no time during the appointment may any of these areas be exposed by either the therapist or the client.
Clients are not permitted to solicit the services of a massage therapist to be provided outside of the studio.
Massage therapy is strictly therapeutic.
No sexual discourse or overtures of any kind are tolerated.
Etiquette
Atmosphere
Artemis is a sanctuary -- please turn off all cell phone notifications and use a soft, low voice to avoid disrupting other clients who are in session.
Conversation
We recommend clients relax and avoid engaging in casual conversation during massage. However, there are instances when your therapist may need to speak with you -- this may be for feedback, an explanation of findings, or to ask you to reposition. Communication about how you are feeling is always important if something feels great (or not-so-great!)
Gratitude
If you enjoy your massage, it is customary to leave a gratuity for your therapist. Gratuity may be left on a credit card or given separately as cash. If you have taken advantage of a discounted rate, please consider tipping on the regular service rate.
Hygiene
We do not have shower facilities at the studio. Bathe prior to your massage, especially if you intend to work out or engage in physical activity earlier in the day. Please avoid applying any strong fragrance, such as perfume or cologne. Hand towels are available in every therapy room; you may also request a warm towel prior to the start of the massage if needed.
Ritual
In an effort to maintain a clean and quiet environment, shoes may be removed when you arrive at the studio. A shoe rack is provided. Other personal items should be taken into the therapy room with you. If you are removing any valuable jewelry, consider placing it directly into a handbag or pocket, so that it is not left behind. Artemis is not responsible for any lost or misplaced items.